Return and Refund Policy
- Return Period:
You have the right to return your purchased handmade bags, wallets, and journals within 15 days from the date of delivery.
- Eligibility for Returns:
To be eligible for a return, your item must be in unused and in the same condition that you received it. It must also be in the original packaging.
- How to Initiate a Return:
- Please contact our customer support team at [Contact Email] to request a return authorization and provide the following information:
- Your order numbers.
- The item(s) you wish to return.
- Reason for the return.
- Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure that your return is received.
- Inspection and Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.
- Exemptions:
The following items are not eligible for return:
- Items not in their original condition.
- Customized or personalized items.
- Items damaged due to misuse or mishandling.
- Refund Amount:
Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping fees, unless the return is due to a defect or an error on our part.
- Legal Rights:
This policy is in accordance with your legal rights under the German Consumer Protection Act (BGB) and the European Union Consumer Rights Directive.