Return and Refund Policy

  1. Return Period:
You have the right to return your purchased handmade bags, wallets, and journals within 15 days from the date of delivery.
  1. Eligibility for Returns:
To be eligible for a return, your item must be in unused and in the same condition that you received it. It must also be in the original packaging.
  1. How to Initiate a Return:
  • Please contact our customer support team at [Contact Email] to request a return authorization and provide the following information:
  • Your order numbers.
  • The item(s) you wish to return.
  • Reason for the return.
  1. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure that your return is received.
    1. Inspection and Processing:
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.
      1. Exemptions:

      The following items are not eligible for return:

      • Items not in their original condition.
      • Customized or personalized items.
      • Items damaged due to misuse or mishandling.
      1. Refund Amount:
      Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping fees, unless the return is due to a defect or an error on our part.
        1. Legal Rights:
        This policy is in accordance with your legal rights under the German Consumer Protection Act (BGB) and the European Union Consumer Rights Directive.